Greenkiss | Feeling Nature

Privacy Policy

“GREENKISS” (Green Kiss, Lda.), hereinafter referred to as “GREENKISS”, recognizes the importance of protecting personal data. We value honesty and transparency, in order to build a lasting relationship with our users, based on trust and mutual benefit.

This privacy policy aims to explain our process of processing personal data. If you have any questions regarding our privacy policy or terms and conditions, you can contact us using the means referred to in 1.1.

By using our website, you consent to the terms described in this privacy policy.

1. Company Identification

1.1. This website and corresponding privacy policy are managed by

  • Company: GREEN KISS (GREEN KISS, Lda.)
  • Headquarters: Rua do Outeiro, nº 710, 4750-657 Roriz, Barcelos
  • VAT: 516024140
  • Contact of the data protection officer: dpo@greenkiss.pt
  • Questions and clarification of doubts: dpo@greenkiss.pt

2. Principles

2.1. Respect for the will of the user

We respect the privacy and security of personal data, ensuring user preferences, as well as their autonomous, free and simple management. If the user disagrees with any point referred to in this policy, he can, at any time, object, by contacting us through the means referred to in 1.1.

2.2. Good habits

As the controller of personal data, GREENKISS determines the purposes and the means by which personal data are processed, including the applicable security measures. We guarantee that personal data are processed in Portugal, in a correct, lawful manner and in accordance with good practices.

2.4. Strict need

In the treatment of data that can personally identify the user, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of personal data will be minimal, so as not to exceed the original purpose for which it was collected and / or processed.

3. Collection and processing of personal data

3.1. The personal data collected and processed by GREENKISS are only those that voluntarily, expressly and unequivocally, the user places on the forms on this website.

3.2. The personal data collected are: name, sex, date of birth, e-mail, mobile phone, address, VAT number.

4. Purpose of personal data processing

4.1. Personal data is collected and processed by GREENKISS only for purposes strictly linked to the use of this website, the services associated with it, the sale of products, management and improvement of the loyalty program, direct marketing, support and customer support.

4.2. GREENKISS seeks to maintain the relationship with the user and provide him with the relevant benefits, information and relevant content related to our brand. The data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a way incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.

4.3. However, personal data can also be used for other processing operations within the limits of such applications. In particular, personal data may be processed for the following purposes:

  1. when you make a purchase on this website, we collect personal data (for example, e-mail address, delivery address, credit card number and telephone number) on the purchase form, only for the purposes of sale, separation and transportation of the products ordered by you;
  2. when you ask for customer support assistance, we collect personal data (for example, first and last name, email address) just for the purpose of providing you with customer support services that are relevant to this site and to offer you the assistance you asked for;
  3. when registering, we collect personal data in order to simplify the preparation of future orders;
  4. when you subscribe to the newsletter, we collect the email address in order to offer you this service;
  5. when you browse our website, we collect cookies. Depending on the management you have made of the cookies on our website and your interaction with us, we use some information collected by cookies in order to ensure the proper functioning of the website, highlighting the proper display of content, remembering the cart, remembering the registration, adjusting the resolution of the screen, to improve our offers, among others. This information includes registration data, location, session duration, products you selected, equipment, browser and IP address.
  6. when you browse our website and later visit platforms where there is an advertising format (social networks, google and other partners in these networks) you may be impacted by advertisements of our brand. We will also use the data to reach new potential users who may be interested in our products.

4.4. When we collect data, we indicate the required fields with asterisks, when the data in question is necessary for:

  • Enter into our contract with you (for example for the supply of products you have purchased on our website);
  • Provide you with the service you have requested (for example by providing you with a newsletter); or
  • Respect legal requirements (for example, billing).

4.5. Personal data may be communicated to GREEN KISS service providers for the purpose of providing the services, to judicial, tax and regulatory authorities, in order to comply with legal requirements.

5. User rights

5.1. To exercise the right to access, rectify, delete, forget or block personal data, the user can send a written communication to the following email address: dpo@greenkiss.pt

5.2. If you want to stop receiving direct marketing communications, you can, at any time, exercise the right to object to the processing of personal data, through the management of consents available in the customer area of the online store. You can also do so by sending an email message to the email address dpo@greenkiss.pt

6. Security

6.1 GREENKISS uses appropriate security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful treatment. In addition, we contractually require that trusted external entities that process personal data for us do the same.

6.2. However, GREENKISS cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that the computer is equipped with software devices that protect it in the transmission and reception of data (such as updated anti-virus systems), and that the browser takes the appropriate measures to ensure security in the data transmission (such as firewall and anti-spam filters).

7. Retention and processing time

7.1. The data are kept by GREENKISS for the purposes described here for as long as necessary for the aforementioned purposes, except if the personal data in question are necessary to prove compliance with obligations, until the corresponding rights expires, or if there is any longer period of data retention imposed by law. Under the law, GREENKISS may be required to retain data for a minimum period of time: 1 year, for traffic and location data for the purpose of investigating, detecting and prosecuting serious crimes; 10 years, for information to the Tax Authority for accounting or tax purposes.

7.2. When personal data is no longer needed, they will be removed from our systems and records or kept anonymously so that they cannot be identified from them.

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